Frequently Asked Questions
Answers to common questions from brokers working with ProcessPro.
Who do you work with?
ProcessPro works exclusively with mortgage and finance brokers. We operate as a back‑office processing partner rather than a client‑facing service.
Do you work with all loan types?
We focus on broker‑driven loan files. Specific loan types and scenarios can be discussed based on your workflow and lender panel.
How do we share files and documents?
File‑sharing and document workflows are agreed with each brokerage. We work with secure, commonly used tools and processes that align with your existing setup.
Are you client‑facing?
ProcessPro is primarily a back‑office service. You remain the main point of contact for your clients while we support you behind the scenes.
How is confidentiality handled?
Client information is treated with professional care and confidentiality. We only use information for the purpose of supporting your loan processing workflow.
How do we get started?
Reach out via the Contact page to discuss your current workflow, file volumes and how you’d like to use ProcessPro. From there, we can agree on a structure that fits your brokerage.